A couple of weeks ago, I decided to take my car through the car wash, not expecting any complications.
But - alas - I came out without the rear window windshield wiper. Ultimately I ran into Tom Lombardo, owner of the Scrub-it carwash in Carver, who calmed my medical emergency down with a promise that he will fix my problem.
And indeed, he did just that.
He ordered the genuine Subaru part and had it installed within a week. This kind of exemplary customer service deserves to be mentioned and shared in this letter with our readers.